A key business strategy for New Zealand Post is to sustain profitability by driving cost efficiencies in the business. However, they also wanted to give their people productivity tools that supported a high performance business culture and made it easier for people to work more creatively, collaboratively and flexibly.
New Zealand Post has been part of the New Zealand community for over 160 years. Today the New Zealand Post Group is made up of successful businesses and brands that operate in New Zealand and Australia, providing a range of innovative postal, banking, communication, data management, logistics and distribution services. Of these businesses, the Postal Services Group (PSG) is the business unit that is probably the most familiar to New Zealanders. It is responsible for domestic and international postal services, delivering just under one billion items to nearly 1.9 million homes, businesses, rural delivery addresses and private boxes every year.
A key business strategy for PSG is to sustain profitability by driving cost efficiencies in the PSG network. However, they also wanted to give its people productivity tools that supported a high performance business culture and made it easier for people to work more creatively, collaboratively and flexibly. A move from internally hosted to web-based email and collaboration tools was identified as an area where immediate cost efficiencies could be gained whilst integrating leading-edge technology.
As a leader in cloud-computing solutions and the preferred Enterprise partner for Google, Fronde was approached by PSG to find an appropriate solution. Fronde recommended the adoption of two Google Enterprise services - Google Apps (Email, Calendaring, Chat, Sites and Docs) and Google Postini (E-mail Security and Discovery).
"We needed to bring innovation, productivity and collaboration into the Group to transform this business, bringing the right products based on what the customer needs to market. With Google Apps we saw something different in it. It's not an overhead; it's not a huge upgrade. We can work anywhere, on any device, at any time".
"There's been a buzz around the place. We are innovating and working in a different manner, and people see this as a really, really cool thing to be a part of. It has made life a lot easier for a number of our business partners. So it's good for our brand, it plays into that whole strategy of transforming our culture. Overall it's been an extremely positive, positive result for the organisation."
Tracy Voice, General Manager, Business Enabling, New Zealand Post